Return Policy

We accept authorized returns on unused regular scooter for up to 15 days from the date we ship material. There's no return or refund acceptable once the scooter has been used. Unused means that the product has not be assembled, ridden or used in any way.

All returns are subject to a 30% restocking fee. Please allow up to 7-10 business days after we receive the returned material for your refund.

You are responsible for:

• Returning the product in new, resalable condition. It must arrive unused in its original packaging, complete with all accessories and user manuals. If any original parts, accessories, documentation or packaging are used, damaged or missing, you will be charged a 30% restocking fee.
• Paying all costs for return shipping via FedEx, DHL or UPS. All returned merchandise must be shipped via FedEx, DHL or UPS only. Since you are also responsible for any damage that may occur during the return shipping process, we recommend purchasing shipping insurance on your return. If your motor powered vehicle is damaged in transit without shipping insurance, you will be charged a 30% restocking fee.
• Contact us by phone: 1-888-870-0884 to get RMA number or go on-line http://expressATVs.com/rma.asp, please fill out our Online Return Authorization Form. Our customer service representative will e-mail you a Return Material Authorization (RMA) number and return instructions within 24-48 business hours.. All packages arriving without a legible RMA number written on top of the package will be considered unauthorized.

The parts and labor warranty covers:

•All our sales come with 30-day limited warranty.
• Replacement parts EXCEPT plastic parts (including color-coordinated housings); wear-and-tear items such as brakes, brake handles, tires, seats, lights and toggle switches; and damage to the engine or any other part due to abuse or misuse.
• Technical support via phone or e-mail from professional vehicle experts.
• Labor for the removal and replacement of or part (s) that occurs at the our service center.
This warranty is effective only if the product is used under normal conditions for its intended purpose and the product receives all necessary maintenance and adjustments. We reserve the right to determine what damage is due to defective materials and what is due to product abuse or misuse. We shall not be responsible for any losses to the customer as a result of the failure of any part, including incidental or consequential loss or damage arising from injury, loss of use, loss of time, rental vehicles, loss of profits, or loss of income. There are no agreements or warranties, expressed or implied including warranties of merchantability or fitness for a particular purpose, other than those stated in this agreement. This warranty extends only to the original customer and is non-transferable.